RAGNARÖK ONLINE Site officiel : www.ragnarokeurope.com

Términos y condiciones



This Gravity Gateway website is operated by Gravity Europe EMEA.


These General Business Terms (GBT) govern the contractual relationship between Gravity Europe EMEA and the customer.


By ordering products the Customer confirms to have duly noted and agreed to the General Business Terms.


The parties to the contract are:


Customer ("Customer, you"): any person who orders products from the Gravity Gateway website.


Gravity Europe EMEA, a French company located at 15-27 rue Moussorgski 75018, Paris ("Gravity Europe", "us" "we")


The Customer's product order is a binding offer to Gravity Europe to purchase such products. A confirmation message will be displayed and a confirmation email will be sent to the Customer as soon as an order is placed. Such automatic confirmation shall not constitute an acceptance by Gravity Europe of the Customer's order. Gravity Europe's acceptance of the Customer's order shall occur and a contract shall come into existence only when Gravity Europe makes the products or services available to the Customer via activation.

Please check the automatic order confirmation for errors and inform us immediately of any discrepancies. You guarantee that the data you provided during registration is true, accurate, up-to-date and complete.

Orders will only be accepted from Customers who are 18 years of age or older.


Type of service and limitations


Products or services are delivered to the Customer via automatic activation.

You will receive an order confirmation by email.

Karats orders will not be refunded unless proven to be double orders (unique order processed twice by the site).


Conditions to use the products and services


Customer must comply with the system requirements specified on the Gravity Gateway website.

The Customer's computer needs to be connected to the Internet via a broadband connection (e.g. DSL).


Product License


Under the terms of these General Business Terms the limited and non-exclusive right to use one (1) copy of products delivered to the Customer by Gravity Europe on a computer or laptop is granted to the Customer. Under the terms of this contract the Customer is not permitted to copy, modify, or decompile any software in a product, to extract its source code, create any item derived from it or remove any indication of the name or manufacturer of the software from it. The user is exclusively permitted to use the product for their own personal use and may not pass it on, sell, transfer or lend it to a third party.


Customer's duties and obligations

Type of use


Users are authorized to make use of the service for his sole personal use. Using Gravity Gateway website without further permission for professional, commercial or promotional purposes is prohibited. Gravity Europe cannot be held in any way responsible if the service is used in a way which does not conform to these terms and conditions.


Personal data / User account


The Customer is solely responsible for the use of membership data (LOGIN, password) and is liable for the data transferred with their LOGIN and password.

The Customer shall not share or divulge LOGIN or password to any other person.

In the event of personal access data being passed on or used in contravention of these General Business Terms (e.g. simultaneous access to the service by two different PCs with the same LOGIN and password), Gravity Europe reserves the right to suspend access to the service for the Customer affected without liability for an initial period of one (1) month. Gravity Europe may continue the suspension of the account until a full investigation has been carried out. After this investigation Gravity Europe will at its discretion determine a reasonable way of proceeding further.

In the event of repeated infringement of the General Business Terms, Gravity Europe reserves the right to terminate access to the service and thereby its contract with the Customer, in which case Gravity Europe shall have no liability to the Customer.

If access data (LOGIN or password) are lost or stolen, the Customer will inform Gravity Europe promptly, by sending an email to: support@gravityeu.com


Damage to reputation and manipulation


The Customer agrees not to perform any act which may damage or cause a loss or nuisance to Gravity Europe, Gravity Europe and/or any other party associated with Gravity Europe.


Copyright


In addition to the right of use for private and non-commercial purposes, Customers are not permitted to do the following:

Sell, lend, pass on or transfer copies of the products,

Use products or any element of them on public platforms (in particular internet cafes and video amusement arcades),

Host or offer to third parties music, programs, games, services or multiplayer functions for any online or offline usage without prior written permission.

The Customer confirms that they have understood the restrictions set out above and that they will comply with these. Disregarding these guidelines may lead to the suspension or termination of the Customer's account. The Customer understands that Gravity Europe will not be liable for any infringement by a Customer of the restrictions set out above.

Anyone illegally duplicating, disseminating or publicly reproducing products or assisting in doing so is liable to criminal proceedings. Illegal duplication of products is punishable by imprisonment and/or a fine. Illegally copied data supports may be confiscated and destroyed. Gravity Europe further expressly reserves the right on behalf of itself and the copyright owners to pursue claims for damages under civil law.


Prices and delivery charge


The prices for products shall be as listed in the respective current price schedules or online advertisements contained in the Gravity Gateway website. Payment must be made before the Customer may benefit from a product or service

Technical details in respect of online payment transactions:

SSL (Secure Sockets Layer) encryption technology encodes the information during transfer.

The existing encryption functions of the internet browser will be used.

Gravity Europe does not have access to private Customer data including bank account or credit history.

To prevent of misuse and fraud, Gravity Europe only stores the Customer's address and the transaction time and date. These data remain confidential and might be used in the following cases.

Any attempted fraud or deception, regardless of scope, will immediately lead to further action, as part of which all related transaction data might be forwarded to the authorities.

After a successful transaction, the purchased product is made available to the Customer via automatic activation. If the transaction is not successfully completed, Gravity Europe reserves the right to block the user account and until the cause has been determined.


Liability for defects


Gravity Europe warrants that all products sold are subject to the General Business Terms. Products have been tested and will function within the parameters for which they were created and as described on the website. However, Gravity Europe does not guarantee that software products meet the expectations of the Customer and that the software will run without defects under all circumstances. Neither does Gravity Europe provide any guarantee of specific functions and results of the software; provided that this is within its intended design parameters and exceeds the current minimum standard for software technology at the time the program is created. The same applies to the correctness or completeness of any documentation enclosed with the software.

Should the product be defective on delivery, making the intended use impossible, Gravity Europe will either replace the product or refund the purchase price to the Customer at its own discretion within the statutory period from the date of purchase. This only applies to products which are obtained directly from Gravity Europe online. Gravity Europe makes no warranty or guarantee of products activated by the Customer from a source other than the Gravity Europe website. The Customer needs to send full details of the defective product and the nature of the defect to Gravity Europe's Customer service e-mail address mentioned above. Gravity Europe accepts no further liability for direct or indirect damage occurring due to the use of a product, provided that this damage is not the result of Gravity Europe's willful intent or severe negligence and provided that liability may in law be excluded. Gravity Europe is under no circumstances liable for unforeseeable damage or indirect or consequential loss of any kind.

Gravity Europe accepts no liability for damage occurring due to incorrect handling, in particular failure to observe any operating instructions, faulty commissioning, faulty handling or unsuitable accessories.

If in the sole opinion of Gravity Europe it is economically unreasonable for Gravity Europe to remedy a defect, a replacement product will be supplied or a refund issued.


Gravity Europe's right to terminate


In the event of substantial or repeated infringement by the Customer of these General Business Terms, Gravity Europe may terminate all contracts and licenses made with the Customer under these General Business terms with immediate effect. If any contract or license is terminated, regardless of the grounds, all licenses granted are deemed to be terminated forthwith without compensation and the Customer shall immediately cease to use all relevant products.


Customer's right to cancel


Right of cancellation – Customer shall have the right to cancel any order within a period of 7 (seven) working days after the purchase date only if the product or service have not been automatically activated. If the Customer wishes to cancel an order, the Customer shall contact Gravity Europe by email at support@gravityeu.com, supplying order details and explaining the reason for his request.

Consequences of cancellation – In the event of effective cancellation by the Customer, Gravity Europe shall refund any payment made for the products under the cancelled order. The Customer's right to use the relevant product(s) shall terminate immediately upon order cancellation. The Customer must delete or destroy the products and all copies from the Customer's computer and any other device or media to which the Customer has copied the products. 

Karats orders will not be refunded unless proven to be double orders (unique order processed twice by the site).


Data protection/cookies


Gravity Europe uses the Customer's personal data exclusively for the purpose of handling the order. All Customer data will be stored and processed only in compliance with the relevant regulations of the relevant data protection laws.

Customers have the right to review, correct, block and delete their stored data free of charge at any time. Gravity Europe will not share personal data including home address and email address with any third party without the express consent of the Customer, which may be revoked at any time. Gravity Europe's service partners who require the transfer of data for the purposes of handling the order (e.g. the carrier contracted to make delivery and the credit institution contracted to handle payment) are excluded from this provision. In these cases the scope of data transferred is, however, limited to the necessary minimum. Gravity Europe has implemented technical features and organizational security measures to protect Customer data handled against accidental or deliberate changes, loss or destruction and against access by unauthorized persons.

Credit card information is encoded by 128 Bit SSL (Secure Socket Layer) and transferred to a payment gateway which is directly connected to the credit card processing service. Data is verified online, payment is processed before the goods are delivered (cash in advance).

The Gravity Gateway website uses cookies to store and retrieve Customer information. Information about the Customer, user names and the national currency selected are stored in the cookies which can then be used when the Customer's returns.

When a Customer registers with Gravity Europe or wishes to place an order, Gravity Europe requires Customer data. Returning Gravity Gateway Customers simply log on with his user name and personal password. The data stored in a cookie makes it unnecessary to complete some of the forms and assists in error-free navigation. The cookies will expire after 5 years. Customers may manage the acceptance of cookies by changing the privacy settings in their Internet browser application and block them if they wish.


Governing Law and Jurisdiction


These General Business Terms and related policies and agreements shall be governed by and interpreted in accordance with Luxembourg law. Anyone accessing the Gravity Gateway website from outside Luxembourg is personally responsible for observing local laws if and to the extent that they are applicable to the products or the Customer's use of them.


Saving clause


Should any part of these General Business Terms be deemed unenforceable by a court competent to deal with disputes under them, the operability of the other parts is not thereby affected. Any part deemed unenforceable shall if possible be deemed amended in so far only as to make it enforceable.


Whole agreement


These General Business Terms are the basis for and contain all the legal agreements between the parties relative to the object of their contract and operate to the exclusion of all other verbal or written agreements.

This clause is not intended to limit Gravity Europe's liability for fraudulent misrepresentation.


Miscellaneous


YOU, THE CUSTOMER DECLARE THAT YOU HAVE READ AND UNDERSTOOD THESE GENERAL BUSINESS TERMS AND UNDERTAKE TO COMPLY WITH THEM. IF YOU HAVE ANY QUERIES, SUGGESTIONS OR COMMENTS, PLEASE CONTACT US AT THE POSTAL OR EMAIL ADDRESS SHOWN AT THE START OF THESE GENERAL BUSINESS TERMS.

THANK YOU FOR YOUR CONFIDENCE.